Refund & Returns Policy
This policy sets out the returns & refund policy for goods or services purchased through the online store operated by Ultra Performance Engineering Ltd.
Products may be returned for refund by informing us within 14 days from the date of delivery, upon which the items must be returned within the subsequent 14 days. The buyer is responsible for the total cost of returning the goods.
Orders that have been correctly supplied and are returned after this period may be subject to a 25% restocking charge.
Returns will not be accepted under any circumstances after 60 days.
All items being returned must be in a resaleable condition including all the original packaging.
Items will not be accepted for refund if they appear to have been fitted or if the packaging is damaged. If a product has been fitted then it is considered to have been accepted.
Any items which have been modified from their supplied specification will not be credited under any circumstance. Any modifications carried out in an effort to install items are done so purely at the end user's risk.
Personalised, special order or bespoke products are not covered by distance selling regulations and may only be returned if defective.
If you believe an item is faulty or does not work properly, or you think the item was not as described in the item description, please contact us first before initiating a return as we are likely to be able to resolve your problem to your satisfaction.
Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and if appropriate credit your original method of payment, within a certain amount of days.
If you haven't received a refund where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.
If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
If an item you purchased was in a sale or promotion or sold within a kit or group of items, then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.